Help Desk Agent Voicemail Password Reset for Avaya Aura Messaging

Skip ad
241 Views

  • Thanks! Share it with your friends!

    You disliked this video. Thanks for the feedback!

admin
Published
This video demonstrates how tier one help desk agents can easily use Unimax's help desk telecom portal called HelpOne to process telecom and UC MACDs like voicemail password resets without assistance.

HelpOne is fully configurable. You decide which MACDs you want help desk agents to see and change. Examples of what you might want to off-load to the help desk include voicemail passwords, phone PINs, speed dials, zero out extensions, call forwarding numbers, simultaneous ring settings, phone labels, voicemail notification preferences (i.e. via phone, email, text, etc.), find me settings, phone and voicemail creation and deletes and much more.

HelpOne's help desk agent functionality is compatible in both single and multi-vendor environments with PBX, UC and voicemail systems from Avaya, Cisco, Microsoft (Lync, Active Directory and Unified Messaging), Nortel (Avaya Blue), AVST and others.

Examples of compatible systems include Avaya Communication Manager, Avaya CS1K, Avaya Meridian, Avaya Succession, Avaya Aura Messaging, Avaya Intuity Audix, Avaya Modular Messaging, Avaya Octel Aria, Avaya Octel Serenade, Avaya Message Networking, Cisco Unified Communications Manager, Cisco Unity, Cisco Unity Connection, Microsoft Active Directory, Microsoft Lync, Microsoft Unified Messaging, Nortel CS1K (Avaya Blue), Nortel Meridian (Avaya Blue), Nortel Succession (Avaya Blue), Nortel CallPilot (Avaya Blue), AVST CX-E, AVST CallXpress and others.

For more information about HelpOne and help desk enablement, visit www.unimax.com/helpone.
Category
Routers and Switches
Be the first to comment