This is Avaya Oceana: Smart, Personalized & Transformative

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Frost & Sullivan Principal Analyst Nancy Jamison and Avaya VP of Engagement Applications Yogen Patel discuss the pressing need to create consistent, personal customer experiences in light of today’s digital consumer – integrating channels across the organization, generating actionable data, utilizing back-office applications, reducing agent effort - to enable extraordinary customer journeys.
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Avaya
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