Webinar Wednesdays: Avaya Agent for Desktop

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Trends like BYOD, cloud, thin client, virtual desktop infrastructure, mobility and remote agent, have brought a much bigger emphasis on cross-platform support to the contact center market.

Even though Microsoft Windows is still the primary operating system on the enterprise level, the arrival of new technologies or computing models is helping extend the life of Windows applications when people don’t want to use a Windows device.

The market is demanding to ensure virtual desktops; virtual applications and traditional apps look and behave the same way on a variety of devices. Device management vendors are embracing that demand by providing a much more consistent management experience from one device type to the next.

The same requirement for business applications is also extended to the contact center, where a single contact center client should be able to accommodate that demand on multiple platforms and use cases, helping IT departments lower costs, enhance security and simplify application management.

Avaya Agent for Desktop is the Avaya solution specifically designed to address these challenges.
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Routers and Switches
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